21 Points

 21 Points of Peerless Customer Service Standards

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  1. Customers are never required to come to the store before setting an At-Home appointment.
  2. There is never a consulting fee.
  3. There is never a measuring fee.
  4. “Installation to Perfection” is always included.
  5. Customers are never responsible for mistakes in measuring, fabrication, or installation.
  6. The consultant will call to confirm your appointment within 24 hrs after your request. During the call your consultant will ask about your ideas and your décor, and a budget you are comfortable to consider.
  7. Your consultant is qualified to take measurements and write orders on the first visit.
  8. Your consultant will bring hundreds of styles, products, and colors on first trip, in order to select the exact one you need for your home.
  9. Your consultant is qualified to quote your final cost on first trip.
  10. Your consultant is experienced, trained, and certified on all window coverings products – not only blinds, shading, and shutters, but also draperies, valances, swags, and fabric products.
  11. All products are custom fabricated or tailored for your window, never “ready-made” or off-the-shelf products.
  12. Your consultant will ask about your comfortable budget, and will fulfill or exceed your expectations.
  13. Your consultant will consider other furnishings and styling in your home, and will assure that your window fashions will enhance the overall beauty of your room and your home. You will be proud to invite friends and neighbors to see the results.
  14. Your consultant will consider other rooms and your long term plans for products we do not sell, just to be sure that your solution today will coordinate with other decorating plans in the future.
  15. You will receive a written price guarantee assuring you will never pay less for identical products and service.
  16. You will receive a written guarantee assuring high standards of Quality & Craftsmanship.
  17. You will receive a 10-year product performance guarantee in writing for every recommended window treatment solution.
  18. You will receive a written guarantee that your decorating consultant and your installation technician will arrive on time as scheduled.
  19. We are proud to provide you a copy of our customer Mission Statement and Customer Service Goals, along with our written Code of Ethics.
  20. We have excellent finance plans with flexibility to fit your needs on approved credit.
  21. In most cases “90 Days same as cash” plans are available

Contact us or call (630) 420-0800 to schedule an appointment.